Free tracked Royal Mail postage both ways · iPhone & Samsung specialists · Warranty included · No fix, no fee
Your phone breaks at the worst time, doesn’t it? One minute you’re replying to a message, the next you’re staring at spiderweb glass or a battery stuck on 3%.
The good news is mail-in phone repair UK is now normal, safe, and fast — if you know what to expect. I’m James Waterston, and at Phone Repair Direct we run postal repairs every week for customers across the UK, plus local walk-ins in Essex. This page walks you through exactly how it works, what it costs, and how to book.
At a Glance: Phone Repair Direct offers UK-wide mail-in iPhone and Samsung repair, with free tracked Royal Mail postage both ways and repairs insured up to £750 in transit. Book online, post your phone, and get it back repaired within 3–5 working days on average. All repairs include a minimum 12-month warranty, with lifetime warranty on premium screens, and a no fix, no fee guarantee. Local drop-in repairs are also available by appointment in Harlow, Essex.
- Postage: Free tracked Royal Mail, both ways
- Insurance: Up to £750 in transit
- Typical turnaround: 3–5 working days door to door, including postage both ways. The repair itself is usually done within 24 hours of your phone arriving
- Warranty: Minimum 12 months on all repairs, lifetime on premium screens
- Coverage: Mainland UK by post; Harlow, Essex drop-in by appointment
Book your mail-in phone repair
Select your phone model below to see the exact repair price before you commit. Free tracked Royal Mail postage is included — you’ll receive a label by email once you’ve checked out.
How our mail-in phone repair service works
A proper postal phone repair UK process should feel like tracking a parcel, not like sending your phone into a black hole. Here’s the usual flow:
- Book online and pay — select your phone model and repair type, see the price, and pay securely at checkout.
- Receive your free label — we email you a tracked Royal Mail postage label within one working day.
- Post your phone — drop it at any Post Office. Your device is fully insured in transit.
- We repair and test — our technicians complete your repair and run full device tests before returning it.
- We send it back — your repaired phone is returned by tracked delivery, usually within 3–5 working days of us receiving it.
Most repairs are straightforward — an iPhone screen replacement, iPhone battery replacement or Samsung screen repair. Others need diagnosis first, especially water-damaged phones or anything with power issues. If the issue is vague (random restarts, no signal, overheating), we’ll treat it as a diagnostic first and confirm next steps before doing anything.
Why send your phone to us for repair?
- Free Royal Mail postage both ways — we cover the cost of sending your phone to us and returning it to you
- Fully insured transit — your device is covered up to £750 while it’s in the post
- UK-based repair team — your phone never leaves the UK
- Warranty included — all repairs come with a minimum 12-month warranty covering parts and labour, and premium screens carry a lifetime warranty. See our full warranty terms
- iPhone and Samsung specialists — all major models from iPhone 11 through iPhone 17, and Samsung Galaxy S21 through S25 Ultra, with older models quoted on request
- No fix, no fee — if we can’t repair your phone, you pay nothing and we return it at no cost
- Price promise — see our price promise for details
Packing and sending your phone safely
Posting a phone is simple, but a little prep saves a lot of hassle. I always tell people to treat it like sending a pair of glasses — protect it from knocks, and protect your data.
Before you send it:
- Back up your phone — use iCloud, Google, or a computer backup
- Remove your SIM and memory card — easy to forget, important not to
- Charge it if you can — even 20% helps testing
- Don’t send accessories — no cases, chargers or screen protectors unless we ask
- Pack it properly — bubble wrap, padded envelope or a small box, then tape well
- Note your IMEI number — dial *#06# before sending
One privacy point that matters: we may ask for a passcode for testing (checking cameras, speakers, biometric prompts and touch). You should never share your Apple ID or Google account password — a legitimate repair needs device access, not account access.
If anyone asks for your iCloud or Google account password, stop. A legit repair needs access to the phone for tests, not your account login.
What phones do we repair by post?
iPhone mail-in repairs
We repair iPhone models by post from the iPhone 11 through to the iPhone 17 series, with live online pricing for screens, batteries, back glass, charging ports, wireless charging and rear cameras. We also repair older models including the iPhone 7, 8, X, XR and XS — those aren’t listed online, so get in touch and we’ll quote you directly.
Samsung mail-in repairs
We repair Samsung Galaxy phones by post, with live online pricing across the S21 to S25 range including every Plus and Ultra model. We also repair the A series, Z Flip, Z Fold and older S and Note models — those aren’t listed online, so get in touch and we’ll quote you directly.
In the workshop: what happens to your phone
Once your phone reaches us, we log it in, confirm the model, then test the fault you reported. After that, we repair, re-test, and do final checks before it goes back out.
The most common repairs we see:
- Cracked screen repair — including “I dropped it getting out the car” classics
- Battery replacement — sudden shutdowns, rapid drain, swelling
- Charging port repair — lint, wear, liquid exposure
- Camera repair — front and rear, blurry images, black screen
- Water damage diagnostics — often salvageable, sometimes not
People ask how long phone screen repair takes UK-wide. The repair itself is usually completed within 24 hours of us receiving the phone. The overall turnaround — including postage in both directions — is typically 3–5 working days door to door.
Repair prices
Prices vary by model and repair type. Here’s a guide to typical ranges:
| Repair type | Typical UK price range | Notes |
|---|---|---|
| iPhone screen replacement | £59.99 to £289.99 | Premium is OLED where the model shipped with one; Standard is a quality alternative at a lower price |
| Samsung screen repair | £119.99 to £289.99 | Genuine Samsung displays. Ultra models cost more because the S Pen digitiser is part of the panel |
| iPhone battery replacement | £44.99 to £149.99 | Older models are at the lower end. No parts warning message on any battery we fit |
| Back glass repair | £44.99 to £179.99 | Laser-separation job. On some iPhone models it costs more than the screen |
| Charging port repair | £54.99 to £139.99 | Full port replacement, with call audio tested afterwards |
Select your exact model above for your confirmed price. There are no hidden fees — the price you see at checkout includes free return postage.
Essex drop-in option
If you’re local, we offer drop-in repairs by appointment at our Harlow, Essex location. That includes iPhone repair Essex, Samsung phone repair Essex and screen repairs for both. Contact us to arrange a drop-in appointment.
We also support businesses that can’t afford downtime. If you need business mobile phone repairs UK-wide or bulk device repairs, start here: business repairs and support.
Common questions about mail-in phone repair
How long does mail-in phone repair take? Most repairs are completed within 3–5 working days of us receiving your phone, and that figure is door to door — it includes postage in both directions. The repair itself is usually finished within 24 hours of your phone arriving at the workshop. We’ll keep you updated by email throughout.
Is there a no fix, no fee guarantee? Yes. If we can’t complete the repair, we return your phone at no cost.
Will my data be safe? We do not access or wipe your data as part of any repair. We recommend backing up before sending as good practice.
Do you repair iPhones and Samsungs by post? Yes — all major iPhone and Samsung Galaxy models. Select your device above to see availability and pricing.
What if my phone is lost or damaged in the post? Your phone is fully insured during transit on the Royal Mail label we provide.
Can I send my phone if it has multiple faults? Yes. Add the repairs you need at checkout, or contact us first if you’re unsure and we’ll advise.
What areas do you cover? We accept phones from anywhere in mainland UK. Contact us before booking if you’re in the Highlands, Islands or Northern Ireland and we’ll confirm postage arrangements.
Written by James Waterston, Device Repair Specialist at Phone Repair Direct. James has 25 years of experience in the mobile phone industry and has been running Phone Repair Direct for over 8 years. Last updated July 2026.